AI OMNICHANNEL CUSTOMER SERVICE

Satu AI Worker untuk semua percakapan pelanggan.

Telegram, WhatsApp, Instagram, dan Messenger masuk ke satu inbox, dipahami AI, lalu ditangani otomatis atau dialihkan ke manusia sesuai policy.

Telegram DEMOWhatsApp READYInstagram READYMessenger READY

DEMO METRICS

Operational snapshot

Demo Metrics

CONVERSATION TREND

Omnichannel activity

Live demo state

CHANNEL MIX

Conversation distribution

0conversations

INTENT

Top customer intents

LIVE PIPELINE

Latest conversations

Pilih percakapan

Lihat chat, intent, status AI, dan lakukan human takeover.

CUSTOMER 360

Customers

Customer	Company	Channels	Lead	Assigned	Last Contact

SALES PIPELINE

Captured Leads

Lead	Source	Score	Status	Need	Owner

CONTROL CENTER

AI Worker

ACTIVE · ASSIST

Autonomy Level

Atur seberapa jauh AI boleh menangani percakapan sebelum manusia mengambil alih.

Confidence threshold 72%

Human Handoff Rules

Complaint / negative sentiment Customer asks for human Confidence below threshold Payment conflict / sensitive issue

Policy layer enforced before write actions.

Response Settings

LanguageStyleBusiness HoursFallback

Allowed / Restricted Intents

FAQProduct InfoSales InterestRegistrationAppointmentComplaint → HumanPayment Conflict → Human

GROUNDING SOURCE

Knowledge Base

DEMO DATA

POLICY-DRIVEN AUTOMATION

Automation Builder

6 templates active

WHENIncoming MessageAny connected channel

→

IFIntent = Sales InterestConfidence ≥ threshold

→

THENReply + Create LeadAssign Sales + Policy Follow-up

CHANNEL ADAPTERS

Integrations

Secrets stay server-side

Webhook architecture

/demo/cs-worker/webhooks/telegram.phpTelegram adapter

/demo/cs-worker/webhooks/meta.phpWhatsApp · Instagram · Messenger adapter

Webhook akan menolak request bila secret/token server belum dikonfigurasi. Tidak ada fake-success.

ANALYTICS

AI + Human Performance

Demo Metrics

AI vs Human Resolution

Lead Conversion Funnel

Intent Distribution

AUDITABILITY

Audit Logs

Every write is logged

Timestamp	Actor	Action	Channel	Status

WORKSPACE POLICY

Settings

Follow-up Policy

Max Follow-upCooldownStop on ReplyStop on Opt-out

WhatsApp Policy Engine

allowedrequires_templateblocked

Outbound follow-up tidak dikirim tanpa pemeriksaan policy state. Demo ini tidak melakukan outbound WhatsApp nyata.

Security Boundary

Server-side credentials
Prepared database queries
CSRF protection
Workspace isolation
Webhook verification
Audit trail